At Threads Linen, your satisfaction is our utmost priority. We want you to love your home, bed, and bath accessories, and we're here to ensure a smooth shopping experience. Read on to discover our hassle-free Return and Refund Policy!
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Easy Returns:
We understand that sometimes a product might not meet your expectations. That's why we offer a generous return window of 30 days from the day your order is received. If you're not completely satisfied with your purchase, simply follow our easy return process.
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Uncomplicated Process:
Returning an item is a breeze. Just reach out to our friendly customer service team via email, and provide them with your order details and the reason for your return. Threads Linen team will guide you through the process and assist you every step of the way.
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Return Conditions:
To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags attached. We kindly ask that you return the item in the same condition as you received it, ensuring its resale value.
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Quick Refunds:
Once we receive and inspect the returned product, we'll promptly notify you about the status of your refund item. If the product meets the return condition terms, we'll initiate a refund to your original payment method. Rest assured, we strive to process refunds within 2-7 business days.
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Exceptional Exchanges:
Currently, we offer direct exchanges within 30 days but only for unused items. However, you can simply return the item following our return process and place a new order for the desired product. This ensures a faster turnaround time, allowing you to enjoy your preferred item without delay.
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Shipping Costs
Please note that shipping is free of cost associated with the return and refund products. However, if the return is due to our error or a defective product, we'll cover the return shipping expenses.
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Quality Assurance:
We take pride in the quality of our bed sheets and bath wear and home accessories products. If you receive a defective or damaged product, please contact us immediately. We'll make it right by either replacing the item or providing a full refund, including shipping costs.
At Threads Linen, we strive for excellence in every aspect of your shopping experience. Should you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to reach out to our dedicated customer service team. Customer satisfaction is our commitment!
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Seasonal Override
During holidays, we implement extra measures to ensure timely delivery. Our chat and email support remain active to assist with shipments, returns, and refunds.
For any inquiries, reach out to us at sales@threadslinen.com
Your satisfaction is our priority at ThreadsLinen.